Refund Eligibility
Refund requests may be submitted within 14 days of purchase. This applies to eligible one-time purchases for VerbyGo Premium, including 2-month, annual, and lifetime access plans.
Lifetime purchases are eligible for refunds only within 14 days of purchase.
Non-refundable Situations
Refunds may be denied if the premium content has been extensively used, abused, or if fraudulent activity is detected. Refunds may also be denied for requests submitted after the 14-day period.
Request Procedure
Refund requests must be sent to support@verbygo.com. Please include the email used for your VerbyGo account, your Lemon Squeezy order information, the purchase date, and a brief explanation of the request.
Refund decisions are made at VerbyGo's sole discretion.
Processing Time
We review refund requests as quickly as possible. Approved refunds may take several business days to appear, depending on Lemon Squeezy, the payment method, and the user's financial institution.
Fraud Prevention
VerbyGo may deny refunds, suspend Premium access, or restrict accounts when abuse, chargeback misuse, suspicious activity, fraudulent purchases, or violation of our Terms of Service is detected.