Scope and Operator
VerbyGo is operated by Alejandro Ruiz Fernandez, an individual domiciled in Medellín, Colombia. Legal identification: NIT 1193502541-1. Address for legal notifications: CR 40 A A 59 C 40 BRR SANTA ANA, Bello, Antioquia, Colombia. In this policy, "VerbyGo," "we," "us," and "our" refer to that service and its operator.
This Privacy Policy applies to VerbyGo's website and account-based Spanish learning tools, including Listening, Spanish Vocabulary, Spanish Conjugation, and saved learning progress. Public educational pages may be available without an account. VerbyGo may be accessed from multiple countries, subject to applicable law and service availability.
Information We Handle
Depending on how you use VerbyGo, we may handle:
- Account information: email address, display name, internal account identifier, authentication provider, account creation date, verification status, and sign-in information.
- Learning information: saved vocabulary, listening activity and ratings, conjugation practice, answers, scores, progress, and learning preferences.
- Access and commercial information: trial status, plan or managed-access status, access dates, order, customer, subscription, refund, and payment-status identifiers received from Lemon Squeezy. VerbyGo does not directly store full payment-card or bank-account details.
- Technical and activity information: server-recorded account activity, browser and device details, IP address or related security information processed by our service providers, diagnostic events, and records used to prevent abuse or protect accounts.
- Support information: messages and information you choose to provide when requesting support, account help, or a refund review.
How We Use Information
- To create, authenticate, secure, and support accounts.
- To provide Spanish practice, save progress, and remember learning preferences.
- To determine trial, paid, Lifetime, or managed access from server-side records.
- To process and reconcile payments, cancellations, refunds, disputes, and access changes.
- To maintain reliability, measure use, diagnose problems, prevent fraud or abuse, and improve VerbyGo.
- To send account, security, verification, access, and support communications.
- To comply with applicable legal, accounting, tax, security, and dispute-handling obligations.
Accounts and Authentication
VerbyGo uses Firebase Authentication for email-and-password and supported Google sign-in flows, email verification, password reset, and account sessions. When you choose Google sign-in, Google also processes information under its own privacy terms. Account activity used for security and lifecycle decisions is recorded server-side and cannot be freely set by the browser.
Browser Storage and Analytics
If you accept analytics and open the Premium plans while signed in, VerbyGo may send its Support team an internal notification containing your account email and the opening date and time, limited to one notification per account per day. This helps us understand interest in Premium; it does not indicate a purchase. Firebase and Resend handle this notification, not Google Analytics. Rejecting analytics or turning it off prevents future notifications from this browser.
VerbyGo uses essential browser storage and similar technologies when needed to keep authentication and sessions working, remember app preferences, preserve selected local progress or retry data, and avoid repeating completed onboarding.
Google Analytics is a non-essential service intended to measure page use and product interactions. VerbyGo does not load Google Analytics, create Analytics storage, or send Analytics events unless you first choose Accept analytics. Rejecting analytics does not block any learning feature.
If you accept, VerbyGo may measure pages and product actions using limited event categories such as module, topic, score, duration, and device or browser information supplied by Google. VerbyGo's approved event schema excludes account identifiers, email, names, user-entered answers or vocabulary, payment details, and support messages. Google processes Analytics information under the Google Privacy Policy.
Your choice is stored only in this browser and is not attached to your VerbyGo account. You may change it at any time through . Turning Analytics off stops future collection and VerbyGo removes Analytics cookies and storage it controls where technically possible; it cannot erase information already processed by Google before the change.
Payments and Access
Lemon Squeezy processes VerbyGo checkout as payment processor and Merchant of Record. Lemon Squeezy, rather than VerbyGo, receives and processes full payment-card details. VerbyGo receives limited order, customer, subscription, payment, refund, and access-status information needed to provide and reconcile paid access.
Managed access uses separate invitation, classification, code, and access records. Managed users are not shown retail plans or checkout. Used invitations and access codes remain consumed so that deleting an account cannot make them reusable.
Service Providers and Disclosures
VerbyGo uses service providers to operate the app:
- Google Firebase Authentication, Cloud Firestore, Cloud Functions, and Firebase Hosting for accounts, application data, server logic, and hosting. See Firebase privacy and security information.
- Google Analytics for non-essential usage measurement only when enabled after affirmative user consent. See the Google Privacy Policy.
- Lemon Squeezy for checkout, payment, subscription, tax, refund, and buyer support functions. See the Lemon Squeezy Privacy Policy and Buyer Terms.
- Resend for delivery of signed-in Support and feedback messages and the internal Premium-plan notifications described above. Resend may process the message, the associated account email and internal identifier included for delivery context, and delivery metadata. See the Resend Privacy Policy.
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect users or the service, investigate fraud or security incidents, enforce our terms, or complete a business transaction subject to appropriate protections.
Retention
We retain account and learning information only for as long as reasonably needed to provide and secure VerbyGo, preserve user-requested progress, administer access, and resolve support requests. When an account is deleted, VerbyGo deletes the eliminable account, profile, preferences, onboarding history, and associated Vocabulary, Listening, Conjugation, and other learning data.
Limited transaction, accounting, tax, refund, dispute, reconciliation, fraud-prevention, security, audit, or verified Lifetime purchase records may be retained where legally or operationally necessary. Certain commercial records may be retained for up to 10 years. This is a maximum that may apply to particular records, not a statement that every retained record is always kept for 10 years. Where possible, retained records are minimized, separated from learning/profile data, or pseudonymized.
A technical policy for notifying long-inactive eligible free accounts has been prepared, but automatic deletion of inactive accounts is not enabled for the initial launch. VerbyGo will update this policy and provide any required notice before activating an automatic inactivity-deletion program.
Account Deletion
You may request account deletion by contacting Support. When the in-app deletion feature is enabled and available for your account, you may also use Settings > Account & data; that flow requires recent authentication and confirmation by typing DELETE. Active recurring subscriptions must first be scheduled for cancellation so that future renewal is stopped. Deletion may be temporarily unavailable while a payment, refund, dispute, chargeback, reversal, or other commercial operation is pending.
Deletion removes the authentication account, private profile, and associated learning data. It also ends access associated with that account and does not create an automatic refund. If Lifetime access was purchased, it is not automatically attached to a later account; VerbyGo may manually restore only the entitlement after sufficient purchase verification, not deleted learning data.
We may retain minimal pseudonymized commercial, refund, fraud-prevention, dispute, reconciliation, security, Lifetime-verification, and audit evidence where reasonably necessary. Used managed invitations and access codes remain used, although direct account identifiers may be removed, unlinked, or replaced with pseudonymous references.
Security
VerbyGo uses reasonable technical and organizational measures intended to reduce risks to account and learning information, including server-side authorization for access and commercial decisions. No online service or transmission method can be guaranteed completely secure.
Your Choices
You may update certain account information in the app, manage sign-in credentials through the available authentication flows, change your Analytics choice through , cancel recurring billing through the Lemon Squeezy customer portal, request account deletion through Support or the in-app flow when available, or contact Support to request access or correction where applicable. Legal rights differ by location and may be subject to permitted exceptions.
Children's Privacy
You must be at least 18 years old to create and use a personalized VerbyGo account. Users under 18 may not create an account or make purchases through a VerbyGo account. VerbyGo does not use a parental-consent workflow and does not claim that it can technically verify the age of every visitor. Public educational pages may remain accessible without registration, and VerbyGo is not directed specifically at children.
Policy Changes
We may update this policy when VerbyGo's practices, providers, or legal obligations change. We will post the revised date and provide additional notice when required by applicable law.
Contact
For privacy questions or data requests, contact VerbyGo at support@verbygo.com or +57 318 352 0452.